OPN Event at Customer Service Direct, Ipswich
local authorities working together to deliver great customer service...
Tuesday, 27 July 2010
You are invited to attend the Office Productivity Networks next event at Customer Service Direct (CSD) at Ipswich, Suffolk. This will be the 26 th OPN productivity best practice Workshop which aims to show exemplar workspaces which are delivering productive environments for occupants. This Workshop is an opportunity to see how a public sector organisation has successfully coped with pressures to reduce costs, develop ground breaking collaboration on back office services and create an agile working culture that sustains productivity. Lessons already learnt can be applied to the challenges of the new finance constrained environment!
CSD is an innovative joint venture company between Suffolk County Council. Mid-Suffolk District Council and BT. It was formed 5 years ago to deliver council advice and information to the public on transport, schools and social care services as well as internal services. It now handles 375,000 public requests and is the largest supplier of HR, ICT and Finance services in the East of England. Already a ground breaking initiative in cost saving local authority partnership working, CSD was faced with the task of centralising its staff in a new building in Ipswich. But the organisation had some 650 Ipswich-based staff, while the new building (cost effective and ideally located) had space for only 450. There was also the need to respond to uncertainty in the development of the service and the numbers of people required.
CSD worked with BT Workstyle who identified and scoped a flexible working solution, around which the overall work environment was designed. The organisations infrastructure, including IP Telephony to support hot desking, was also renewed. The intensive use of space led to the requirement for additional facilities in support of high utilisation rates. For example, meeting areas were sized to support a highly collaborative environment typical of a modern authoritys back office. Centralising services in the new building under flexible working has enabled CSD to reduce accommodation charges by 25 per cent, and the joint venture has reduced operating costs by around another 25 per cent in the first three years and achieved over 75% occupancy.
The event will include presentations on the strategy, design development, technology, collaboration and future development, followed by a question and answer session with the project team and users. Delegates will have an extensive tour of the building and by way of comparison the adjacent County Council HQ. An outline programme is enclosed. Places will be limited to 45, so if you wish to see at first hand how public sector innovation in working practices can deliver cost saving performance enhancement, please return the attached form to SBS Business Solutions as soon as possible. The charge for non-members is only £215 (plus VAT), which includes a buffet lunch. Please note that places are subject to approval by the host.
Yours sincerely,
Paul Bartlett
Chairman
Office Productivity Network
OPN Event at Customer Service Direct, Ipswich
Tuesday, 27 July 2010
PROVISIONAL PROGRAMME
10.30 |
Arrival, Registration and Coffee |
|
11.00 |
Introduction/ Strategy • Welcome • Introduction/housekeeping |
Bridget Taylor Chief Executive Customer Service Direct |
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• Vision • Brief • Collaboration |
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11.40
12:10
12:20 |
Delivery • Challenges • Implementation • New working practices and flexibility
Design Solution • Refurbishment and constraints • Using existing building infrastructure • Keeping down costs and time taken to implement the move Stakeholder View • Cost focus • Replication • Resource constraints • Future developments |
Chris Webber Business Director BT Workstyle
Toby Ogden DTZ
Brian Prettyman Suffolk County Council
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12.45 |
LUNCH Building Tours |
Groups of 10 people to tour the building
|
14.00 |
Feedback Panel Questions and Answers |
Chair Paul Bartlett OPN plus Speakers
|
15.00 |
Close and tea |
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OPN Event at Customer Service Direct, Ipswich
local authorities working together to deliver great customer service...
Tuesday, 27 July 2010
Please reserve (Number of) places at £215 each (including VAT @ 17.5% - £252.63) at the above workshop for the following:
Discounts apply to OPN Members
Name: .. Position:
Company:
Address: .
Post Code:
Telephone: . Fax No: .
E-Mail: .
And sent, together with this booking form to: SBS Business Solutions
Waterloo House
Stanwell Green
Thorndon
Suffolk IP23 7JL
Fax: 01379 678899
VAT invoices will be issued. Please tick if you need an invoice in advance of payment, which must, however, be made before 22 July . If your system requires an order number, please include this to reserve your place.
Order Number:
If convenient, payment may be made using the BACS; please request further details by email, telephone or fax (paulbartlett@sbssol.co.uk/ 01379 678899).